Terms and Conditions


VAT at 20% is shown on all products featured on the welcomemobility.co.uk website. However, most products can be purchased, by those legally entitled to exemption, without paying VAT.

Applicable product pages will notify you that VAT relief is available and if you have registered as entitled to exemption, the price will be shown without VAT.

When you get to the checkout, any products that VAT relief can apply to will have their VAT automatically deducted.

VAT is charged on shipping for all orders.


All returns are dealt with by the issue of a returns reference number.

If an item develops a fault through proper use within its warranty period. Please contact us in this eventuality and we will be happy to provide a replacement.

Consumers have the right to cancel orders placed with welcomemobility.co.uk for up to 14 working days after the date on which the item(s) are delivered.

This right does not apply to:

Items made from materials that may be distorted if worn.

Toileting related items.

Items which requires us to provide a service before approving the item for supply, if we have begun to provide the service.

Any item that is made or customized to order.

To exercise your cancellation right, you should follow the instructions in our Returns section.

You have a legal responsibility to keep delivered items in reasonable condition and in your possession until they are returned to us. This includes keeping any hygiene seals and wrappings in place. Under the Distance Selling Regulations you have the right to inspect items you receive from us.

Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations.

Welcome Mobility is entitled to exercise its statutory rights in recovering any losses incurred in this respect.

Once we receive notice that you wish to cancel your order, the items have been received back and been checked, we will refund the purchase price of that item together with the packing and the handling and carriage charge you paid to us for that item.

If you wish to cancel an item after the cooling off period, provided you return the item to us after 14 days but within 28 days of delivery and in re-sellable condition we will refund the purchase price you paid for that item.

We will not refund the handling and carriage charge for that item and you will have to pay the cost of returning the item to us.

None of the above affects your statutory rights.

Do not make any returns without receiving a reference number or without prior arrangement. Please do not send returns to the head office address.

Upon receipt of the goods we will process your refund or an exchange credit as required within 28 days.

Welcome Mobility complies with the The Consumer Protection Distance Selling Regulations 2000.

To arrange a return, please contact us via returns@welcomemobility.co.uk.

Right of Access

You have the right to access and update your personal data or to require its deletion.

Changes to all aspects of your account can be made through the welcomemobility.co.uk website.

Should you wish to have your account deleted please email through the Customer Service link above.

Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Links to External Websites

This website features a number of links to other sites we believe might be of interest to our users.

The policies detailed on this page do not apply to any website but welcomemobility.co.uk and we are not responsible for the content of third party sites.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United Kingdom and international copyright laws.

The compilation of all content on this site is the exclusive property of this site's owner and protected by UK and international copyright laws.

All software used on this site is the property of this site's owner or its software suppliers and protected by United Kingdom and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

This site is provided on an ‘as is and ‘as available’ basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

You expressly agree that your use of this site is at your sole risk.

The full extent permissible by applicable law, this site’s owner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Welcome Mobility is a trading name of Essential Aids Limited.

This site’s owner does not warrant that this site, its servers or email sent from this site are free of viruses or other harmful components.

This site’s owner will not be liable for any damages of any kind arising from the uses of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.