VAT Relief

The Welcome Mobility website is designed to make it as easy as possible for those eligible to claim VAT relief (or acting on behalf of an eligible person) to do so.

During the checkout process you will be given the option to state your condition and claim relief.

You will be asked to state your qualifying condition (or that of the person you are buying on behalf of).

Once you have registered your eligibility with the site all products that you add to your basket that are included in the scheme will be charged at zero VAT at the end of the checkout process.

Products that are included in this scheme are clearly marked on their product pages and state that they are available at zero VAT.

You can claim VAT relief if you are chronically sick or disabled.

This only applies when buying goods for personal and domestic use and if they are relevant to your condition.

If you are in any doubt as to your status, please check with your local Customs and Excise VAT office who will be able to confirm your eligibility.

Click here for official HMRC information on this subject.

If you have any questions about VAT relief, please contact us via and we'll be happy to help.

UK charities can also buy many goods without paying VAT.

If you are buying on behalf of a charity and want to claim tax relief, please state this as you check out of the website.
For more information, visit this official website:

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