All returns are dealt with by the issue of a returns reference number.

Faulty or damaged goods can be returned within seven days of receipt for a full refund.

If they are delivered but are deemed unsuitable within five working days, we offer a refund in full, minus the costs associated with the return. The items must be unused and in perfect condition.

Any return sent without a returns reference number or without prior arrangement can not be refunded. Please do not send returns to the head office address.

Upon receipt of the goods we will process your refund or an exchange credit as required within 28 days.


When the products have been made or customised specifically for you; the products can not be resold for hygiene reasons e.g. toileting and incontinence items.

If goods are returned beyond the seven day period but within 21 days of delivery, there will be a 20% charge to cover additional administration and restocking costs.

None of the above affects your statutory rights.

Welcome Mobility complies with the The Consumer Protection Distance Selling Regulations 2000.

To arrange a return, please contact us via